Author Topic: HELP HELP HELP Alpha 2 V2 issue  (Read 949 times)

A247slacker

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HELP HELP HELP Alpha 2 V2 issue
« on: February 09, 2017, 07:35:04 PM »
My alpha version 2.0 does not boot up any more, the light turns blue when I press it but then nothing the chest light is off the eyes are off, there is a light inside the head that I can see blinking from the back above the USB port. If I hold the power button in he then stiffens up then turns off and then the same result after I try to turn him on again. you can not see him on my computer through USB when he is on with this blinking light in his head either. I hope someone has an idea so far UBTECH support has not replied to me.
« Last Edit: February 10, 2017, 01:36:10 PM by A247slacker »

A247slacker

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Re: HELP HELP HELP Alpha 2 V2 issue
« Reply #1 on: February 14, 2017, 12:51:20 PM »
I heard from support, now just need to skype with the tech I guess even though he is in China so should be interesting, I added him to my skype but of course he is offline.

Krums

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Re: HELP HELP HELP Alpha 2 V2 issue
« Reply #2 on: February 15, 2017, 05:12:10 AM »
Written in support of about ten letters - silence. It seems that they are still celebrating their New Year)

A247slacker

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Re: HELP HELP HELP Alpha 2 V2 issue
« Reply #3 on: February 17, 2017, 12:51:34 PM »
ok here is the update after a couple videos sent to tech support they are going to replace my alpha they think it is a hardware failure so I must say they are standing behind their product. I used the campaign@ubtrobot.com email and they put me in tocuh with the tech who gave me his skype and email.

A247slacker

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Re: HELP HELP HELP Alpha 2 V2 issue
« Reply #4 on: February 19, 2017, 01:21:30 PM »
Alpha 2 is on the way to California then they will mail the replacement

A247slacker

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Re: HELP HELP HELP Alpha 2 V2 issue
« Reply #5 on: February 24, 2017, 01:40:04 PM »
So exciting news they are sending me the 4.1 version of alpha 2 as a replacement for my version 2.0!

A247slacker

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Re: HELP HELP HELP Alpha 2 V2 issue
« Reply #6 on: March 07, 2017, 01:33:47 AM »
Received the 4.1 replacement today he is different then the 2.0 alpha 2 and not just appearance it seems you need to say hello alpha before each command from the command list unlike my 2.0 version where you only needed to say it once then as long as the blue lights were on you could give one command after the next till the blue lights went off then you would need to say hello alpha again. I'll see what else I can find that is different, I have a issue in that when I scan the QR code it says the SN number is not in the system so I'm not sure if this just means they need to add him on their end still I wrote the same support tech that switched my robot out for not working will see what he says so I can not use the app at this point all for now

varozhan

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Re: HELP HELP HELP Alpha 2 V2 issue
« Reply #7 on: March 29, 2017, 06:45:18 AM »
hi
can you please share your file i do factory Default and robot its norbooting

A247slacker

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Re: HELP HELP HELP Alpha 2 V2 issue
« Reply #8 on: March 29, 2017, 01:37:07 PM »
the files are in the download section of this site to restore to factory for the 4.1

varozhan

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Re: HELP HELP HELP Alpha 2 V2 issue
« Reply #9 on: April 01, 2017, 06:57:57 AM »
thanks for your help my robot is 4.4 i check all them the only version is work 1.1.0.5 and 1.1.04 
just ony on 1.1.0.4 when i said hello alpha  his ears getting blue and basically his voice command is so limited  to power off , take a rest do you have any  idea ?
why i dont hava all of them it can be a Firmware ?!?!?

A247slacker

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Re: HELP HELP HELP Alpha 2 V2 issue
« Reply #10 on: April 01, 2017, 05:02:01 PM »
If you have lights around the ears and not on top
Of the head yours is alpha 2 version.2.0 so you need those files from downloads not 4.1 files

varozhan

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Re: HELP HELP HELP Alpha 2 V2 issue
« Reply #11 on: April 01, 2017, 08:09:03 PM »
Thanks I find the right one now thanks my alpha back to life but voice app is little crazy but it's ok the only problem is phone app I have register alpha to my account and when I try to contact robot  I get this erro
State of the robot is unusual, please connect again


Do you have any idea!?!

A247slacker

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Re: HELP HELP HELP Alpha 2 V2 issue
« Reply #12 on: April 03, 2017, 10:44:21 PM »
I'm not sure but this tech at ubtrobot should be able to help I would email him sam.yang@ubtrobot.com
« Last Edit: April 11, 2017, 04:24:19 PM by A247slacker »

 

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